Grievance Redressal

Effective date: 13 October 2026

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DevMandir is committed to fair grievance redressal for devotees, Pandits and data principals.

Consumer and service grievances

For booking, payment, refund or service-quality issues:

1. Sign in and open Account → Support (preferred — links to your booking).
2. Or use the contact channels published on the Contact page when available.

Include your booking reference, date of ritual and a clear description. We aim to acknowledge complaints within 48 hours on business days and resolve or escalate within a reasonable time depending on complexity.

Data protection grievances (DPDP Act)

For requests related to personal data, correction, erasure or grievances under the Digital Personal Data Protection Act, 2023, contact our Grievance Officer using details published below when formally appointed.

Until those details are published in Admin Settings and on this page, send email or written requests through Account → Support with subject "Data protection grievance" and we will route them to the responsible team.

Grievance Officer (placeholder)

Name, email and postal address of the Grievance Officer will appear here when confirmed and published from Admin Settings. Statutory identifiers for FirstTrek OPC Private Limited (CIN, GSTIN, registered office) are published on the Contact page when available — we do not list unverified numbers on this website.

Escalation

If you are not satisfied with our response, you may refer the matter to applicable consumer forums or the Data Protection Board of India under the DPDP Act where relevant.

Operator and payment processing

• DevMandir is a devotional booking brand operated by FirstTrek OPC Private Limited ("FirstTrek", "we", "us", "our").
• Our registered office- 6/2 Convent Road, Race Course, Dehradun, Uttarakhand, India - 248001 · CIN: U79110UT2025OPC019560 · Support: helpline@firstrek.in · Phone: 9058846467  .
• You book on www.devmandir.in. PhonePe returns the browser to devmandir.firstrek.in (FirstTrek's PhonePe-approved domain for DevMandir) before you continue to payment status on the customer site. PhonePe processes payments on behalf of FirstTrek OPC Private Limited, which is the merchant of record. The PhonePe page and your bank, card or UPI statement may show FirstTrek or a statement descriptor configured with PhonePe.
• DevMandir does not store your full card number, UPI PIN, or wallet credentials. Payment credentials are entered directly on PhonePe's pages.
• The Pandit named on your listing performs the ritual at the location shown. DevMandir coordinates booking, communication, cancellation and refunds as described in these policies.