Data Policy

Effective date: 13 October 2026

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This Data Policy supplements our Privacy Policy. It describes categories of data, systems, retention schedules and roles for DevMandir operated by FirstTrek OPC Private Limited.

Scope

This policy covers personal data processed through www.devmandir.in, the DevMandir checkout domain (including devmandir.firstrek.in), Pandit tools, and admin systems used to operate bookings.

Data categories

| Category | Examples | Primary purpose | | --- | --- | --- | | Identity & contact | Mobile number, name, email | Sign-in, support, receipts | | Booking & ritual | Sankalp names, gotra, date, seva type, temple | Perform and track puja/chadhava | | Financial | Order ID, amount, PhonePe status, refund ID | Payment, reconciliation, chargebacks | | Technical | Device/browser logs, IP (short retention) | Security, debugging | | Staff audit | Who viewed Sankalp fields | Accountability |

Processing principles

We process data lawfully, for specified purposes, and keep it accurate and limited to what is necessary. We implement reasonable security measures and respect data-principal rights under the DPDP Act.

Roles

• FirstTrek OPC Private Limited is the data fiduciary for DevMandir account, booking and platform data it controls.
• Independent Pandits act as separate controllers or processors for ritual performance data they receive for your booking, subject to Pandit Terms and our agreements with them.
• PhonePe processes payment data as a processor / payment aggregator under its agreement with FirstTrek.

Retention schedule (summary)

• Active account profile: while the account exists and as needed thereafter for support.
• Completed bookings: typically retained for at least the period required for tax, consumer claims and audit (often several years unless law requires longer).
• OTP and security logs: short operational retention unless needed for incident investigation.
• Marketing preferences: until you opt out or delete your account.

Detailed retention may vary by record type and legal hold requirements.

Data quality and correction

You can update profile fields in your account. For booking or Sankalp corrections before the ritual date, contact Support from the booking page.

International transfers

Where processors store or access data outside India, transfers are governed by contract and applicable DPDP rules.

Grievance and escalation

See the Grievance Redressal page for the Grievance Officer contact when published. You may also approach the Data Protection Board of India under the DPDP Act where applicable.