Cancellation & Refund Policy

Effective date: 13 October 2026

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This policy applies to puja, chadhava and other seva booked on DevMandir and paid through PhonePe on behalf of FirstTrek OPC Private Limited.

Booking-specific terms

Each listing shows cancellation terms before you pay. Those terms are saved with your booking. Unless a listing states otherwise, the standard devotee-initiated cancellation schedule below applies to the service fee you pay through DevMandir (Indian Standard Time, before the scheduled ritual time):

| When you cancel | Refund of amount paid through DevMandir | | --- | --- | | 7 days or more before the scheduled time | 90% | | 3 to 7 days before | 50% | | Less than 3 days before | No refund |

Partial refunds reflect preparation, Pandit blocking and platform costs already incurred.

After the ritual has started or completed

Once the Pandit has begun or completed the ritual as booked, the service is non-refundable, except where required by law or where we confirm a service failure covered below.

Cancellations by DevMandir or the Pandit

If DevMandir or the assigned Pandit cancels (including verified Pandit no-show without an acceptable substitute), you receive a full refund of amounts paid through DevMandir for that booking.

How to request cancellation

Use your booking page in Account to request cancellation or raise Support. Requests are reviewed against the schedule above and the listing terms.

Refund method and timing

Approved refunds are initiated to your original payment method through the same PhonePe merchant account of FirstTrek OPC Private Limited. Refunds typically reflect within 5–7 working days, depending on your bank or UPI provider. Your statement may show FirstTrek or the configured PhonePe descriptor.

Failed or pending payments

If payment remains pending or fails at PhonePe, no ritual is confirmed. Do not rely on a booking until you see confirmation in your account. Duplicate debits or stuck pending states should be reported through Support with your booking reference and PhonePe transaction ID if available.

Chargebacks

If you initiate a chargeback with your bank without contacting us, we may provide PhonePe and the bank with booking records, ritual status and communication logs. Chargebacks on completed services may be contested where permitted.

Rescheduling

Rescheduling is not a refund. Where allowed, it depends on Pandit availability and may be treated as a new date subject to current pricing.